You can download our app from the Apple store or Google Play, depending on the kind of device you have. The app is called the Baraga County Federal Credit Union Mobile app. You are able to find it by searching the whole name or just a word or two.
As part of our continuing effort to bring the best technology and service to our members, we at Baraga County Federal Credit Union are upgrading our Fraud Detection and Notification System. The new system will provide more immediate attention to notify our members faster when fraud is suspected. The notification portion of the system includes a state-of-the-art automated assistant to help our members review transactions and confirms their spending activity on Debit Cards.
If you receive a notification call from our automated assistant, whom we have nick-named Jill, please work with her to answer questions regarding recent card activity. Please also be aware that our Card Member Security team that provides fraud alert management is available 24 hours per day, 7 days per week should you need assistance from a live agent.
If suspicious transactions are identified as fraudulent, calls will be transferred to our outstanding member support team at Card Member Security to help you take the necessary precautions to protect your cards and related accounts. If the recent activity is legitimate, members will be able to close the case with the phone attendant using their touch-tone phone.
As always, when the Fraud Center calls you to confirm transactions, they will not ask for any personal information, nor will they ask for your entire card number.
If you have any questions, please contact us at (906) 524-6151 or (906) 353-8833.
Thank you for your support through this upgrade and, as always, thank you for being a member of Baraga County Federal Credit Union.
Phishing is not a new scam; we have heard of it for years. Criminals use e-mail, telephone, and text scams to obtain an unsuspecting consumer's personal information. Once a criminal has this information, he or she will use it for personal gain, including identity theft.
A couple years ago, financial institutions have reported phishing text scams which include an automated text to cell phone holders. The generic message may read, "Federal Credit Union ALERT: Your CheckCard has been temporarily LOCKED. Please call Card Services line (407) 574-2992." DO NOT CALL THIS NUMBER; this is a phishing attempt. At this time, Baraga County Federal Credit Union does not participate in text messaging or e-mail to notify members of suspicious transactions.
Please remember to verify who you are speaking with. Baraga County Federal Credit Union will not ask for personal information when calling to verify transactions.
We have a third party track suspicious transactions; if you receive a call from Cardmember Security, they will only ask for your name. If you return a call from them, they will only verify the last four digits of your Social Security Number and/or your Date of Birth. If you receive a suspicious call or do not feel comfortable speaking with Cardmember Security, please contact the Credit Union as soon as possible.
Finally, if you suspect your card has been compromised, contact the Credit Union immediately.
More information on the Services Page